Politique de confidentialité

This privacy policy explains how we collect, use, store and protect the personal information of users visiting or making purchases in our online store, in accordance with the General Data Protection Regulation (GDPR).

1. Scope

This policy applies to all personal information provided by users when visiting the site, purchasing products, communicating with customer service, or interacting with our online content. All information collected is used solely for lawful and transparent purposes, strictly related to the management of the services offered on this site.

2. Information Collection Methods and Use of Cookies

We collect information through contact forms, orders, communications, and cookies. Cookies are small files stored on the user's device that allow us to identify the user and optimize the browsing experience. We use cookies necessary for the proper functioning of the website and analytical cookies to understand how users interact with the pages.

3. Purposes of Information Use and Sharing

The personal information collected is used solely for the following purposes:

· order management and execution, payments and deliveries;

· provision of after-sales service and processing of customer requests;

· improving service quality and optimizing the user experience;

· sending informational communications or, with explicit consent, promotional emails.

We do not sell or disclose personal information to unauthorized third parties. Data may only be shared with suppliers acting on our behalf and in accordance with this policy.

4. Data Storage and Cookies (User Consent)

All personal information is stored securely and is accessible only to authorized personnel. Cookies are used only after the user has given their explicit consent via the banner displayed during their first visit. Users can manage or disable cookies at any time through their browser settings.

5. User Rights

In accordance with the GDPR, users have the following rights:

· access to the personal data we process;

· request the correction or updating of information;

· request the deletion of personal data ("right to be forgotten");

· restrict or object to the processing of data in certain cases;

· withdraw their consent at any time.

These rights can be exercised by contacting our customer service department using the contact details at the bottom of this page.

6. Legal basis for data processing (GDPR compliance)

The legal bases for processing personal data include:

· Contract execution: order management and fulfillment, payments and deliveries;

· Explicit consent: sending newsletters or marketing communications, with prior agreement from the user;

· Legal obligation: administrative purposes such as taxation, accounting or legal obligations;

· Legitimate interest: improving user experience, transaction security, preventing fraud or abuse.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. All payment transactions are encrypted and processed securely.

8. Changes to the Privacy Policy

We reserve the right to update this policy periodically to remain compliant with the law or to improve our internal processes. Any updates will be posted on this page.

9. Contact

For any questions or requests relating to this privacy policy, please contact us using the following contact details:

· Customer service number: +33 1 47 31 57 34

· Email: info@jeancelluminaires.com

· Address: 31 rue d'Alsace, 92300 Levallois-Perret, France

Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (Central European Time, CET)